RETURNS & EXCHANGES
Last updated Dec 9th, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange within 30 days after the delivery date.
International orders can be returned at the customers cost, but are not available for exchanges.
Hidden Roots is not responsible for lost orders. Once it is sent out and fulfilled, it is out of our hands. If your tracking number says that your order is delivered but you still haven't received your order, we encourage waiting a day or two. Sometimes it'll show up past your expected delivery date because it is scanned early.
Hidden Roots is not responsible for when the customer fills in an incorrect shipping address. Orders with insufficient shipping addresses are typically sent back to us. These orders will be refunded, and we will notify you when this happens.
All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new, unused and unwashed condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a free return label.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service e-mail below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: